Customer Service Live Chat Marketplace

Are you a communication enthusiast with a passion for delivering exceptional customer experiences? Staffinc Group is currently seeking a highly motivated and detail-oriented Customer Service Live Chat Marketplace specialist to join our dynamic team in Jakarta Utara. As a leading marketplace in Indonesia, Staffinc Group is committed to providing top-notch customer service to ensure a seamless shopping experience for our users. In this role, you will be the first point of contact for our customers, addressing their queries and concerns promptly and professionally. This is an exciting opportunity to be part of a growing company and make a significant impact on customer satisfaction.

As a Customer Service Live Chat Marketplace specialist at Staffinc Group, you will be responsible for handling customer inquiries and issues through our live chat platform. You will need to have excellent communication skills, a keen eye for detail, and the ability to work under pressure. This role offers a competitive salary and the chance to grow within a reputable company. Join us and be a part of our journey to excellence!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and issues through our live chat platform, providing prompt and professional responses.
• Resolve customer complaints and concerns, ensuring their satisfaction and loyalty to our marketplace.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience across all channels.
• Stay updated with the latest industry trends and best practices in customer service.
• Maintain accurate and up-to-date records of all customer interactions.
• Provide regular reports on customer service performance and key metrics.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a live chat or e-commerce environment.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving and analytical skills.
• Proficiency in using live chat software such as Zendesk, LivePerson, or similar platforms.
• Ability to work under pressure and meet tight deadlines.
• Highly organized and detail-oriented with excellent time management skills.
• Customer-centric mindset and a passion for delivering exceptional customer experiences.

🛠️ Keahlian

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